Madeira Airport Transfers
Below you will find answers to the most common questions about our private transportation services with a driver, including airport transfers, group travel and tailored services across the island of Madeira.
- And if I arrive by cruise?
The driver will be waiting at the cruise terminal’s disembarkation area, clearly identified.
- Are child seats available?
- Infant Seat (Group 0+) and Child Seat (Group I): must be provided by the parents.
- Available on request:
- Booster Seat (Group II): 15–25 kg, up to 135 cm (approx. 4–7 years)
- Booster Seat (Group III): 22–36 kg, up to 150 cm (approx. 7–12 years)
- Are the transfers always private?
Yes. All transfers are private for the clients who book them. Each service is reserved exclusively for the same group, and we never mix passengers from different bookings.
- Are the vehicles licensed and insured?
All vehicles are fully licensed by the Madeira Regional Transport Authority (D.R.T.T.) and carry all mandatory insurance required to operate as a travel agency in Portugal.
- Are there any hidden fees?
No. Our prices include airport parking and applicable taxes. Additional stops or route changes, if requested in advance, may incur an extra cost, which will be communicated beforehand.
- Can I cancel my booking?
Yes. Cancellations made more than 72 hours in advance will not incur any cost. If you cancel less than 72 hours before the transfer, no refund will be issued.
- Can I request additional stops during the transfer?
Yes, provided that you request it in advance. If any additional costs apply, they will be communicated to you for your approval before the change is confirmed.
- Do I need to have a mobile phone available?
Yes. It is important to have a working mobile phone on the day of your transfer, in case we need to contact you for any reason.
- Do infants and children count as passengers?
Yes. All passengers, regardless of age, contribute to the vehicle’s legal capacity.
- Do you have adapted vehicles for passengers with reduced mobility?
Our fleet does not currently include adapted vehicles for passengers with reduced mobility. When needed, we are happy to recommend trusted partners specialising in mobility assistance services.
Private Excursions with Driver
VIP RC Transports offers private excursions throughout Madeira Island by hiring a vehicle with a professional driver. This service provides comfort, flexibility, and safety, allowing clients to explore the island at their own pace.
- Are child seats available?
Yes, upon request:
- Group II Booster Seat: 15–25 kg, up to 135 cm (approx. 4–7 years)
- Group III Booster Seat: 22–36 kg, up to 150 cm (approx. 7–12 years)
For children under 4 years old, parents must bring their own approved child seat (Group 0+ or Group I).
- Are meals included in the service?
No. Meals are not included. However, we can suggest restaurants along the route according to your preferences and schedule.
- Are the vehicles adapted for passengers with reduced mobility?
Our fleet does not currently include adapted vehicles for passengers with reduced mobility. When needed, we are happy to recommend trusted partners specialising in mobility assistance services.
- Are the vehicles licensed and insured?
All vehicles are fully licensed by the Madeira Regional Transport Authority (D.R.T.T.) and carry all mandatory insurance required to operate as a travel agency in Portugal.
- Can I cancel my booking?
Yes. Cancellations made more than 72 hours in advance are free of charge. Cancellations less than 72 hours before the service are non-refundable.
- Can I choose the itinerary for the excursion?
Yes. You may send us your preferences when booking. We offer suggested itineraries, but routes can always be customised to meet your interests.
- Can the excursion start and end at different locations?
Yes, if requested in advance. Depending on the distance and extra time required, a supplementary charge may apply.
- Can we stop to walk, visit sites, or have lunch?
Yes. Excursions may include stops for sightseeing, meals, cultural visits or panoramic views, as long as these are arranged beforehand.
- Can you provide entrance tickets to gardens or levadas?
Yes. For certain levadas, we can purchase access tickets on your behalf, under a protocol with the Institute of Forests. Please let us know during the booking process.
- Do the drivers speak English?
Yes. Our drivers speak both Portuguese and English fluently, ensuring clear and professional communication.