Purpose of This Policy
This page explains how cancellations and refunds are handled for services provided by VIP RC Transports. Our goal is to be transparent and fair, while ensuring reliable service planning for all clients.
All VIP RC Transports services are booked for a specific date and time and require advance payment.
Cancellations by the Customer
More Than Two (2) Days Before the Service Date
Cancellations made more than two (2) days before the scheduled service date are eligible for a refund.
A €15 administrative fee per vehicle/ service will be deducted from the total amount paid.
Two (2) Days Before the Service Date
Cancellations made exactly two (2) days before the scheduled service date are eligible for a 50% refund.
The €15 administrative fee per vehicle/ service is included in this amount.
One (1) Day Before the Service Date
Cancellations made one (1) day before the scheduled service date are non-refundable.
In these cases, 100% of the total service cost is retained.
No-Shows
If the client fails to appear at the agreed time and location without prior notice, the service is considered a no-show and is non-refundable.
Changes Requested by the Customer
Requests to change the service date or time may be made more than two (2) days in advance and are subject to availability.
Requests made less than two (2) days before the scheduled service will be handled on a best-effort basis, subject to availability. If a change is not possible, the request may be treated as a cancellation and subject to the applicable refund conditions.
Cancellations or Changes by VIP RC Transports
VIP RC Transports may cancel or modify a service when necessary due to:
- operational or logistical constraints,
- safety considerations,
- adverse weather conditions,
- force majeure or circumstances beyond our control.
In such situations, clients will be informed as soon as possible and offered either:
- an alternative service, or
- a full refund of the amount paid.
Important Information
Cancellation and refund requests must be submitted in writing or by email.
The date and time of receipt of the request determine which cancellation conditions apply.
This policy applies to all services provided by VIP RC Transports, including transfers, excursions, tailored services, events, and cruise services.